Platform updates

About Us section

The About Us section of custom domains has been updated to include both print-on-demand and dropship.

Google Shopping

Chip is the first print-on-demand platform to officially partner with Google to give sellers the opportunity to use Google Shopping to advertise their Chip print-on-demand and dropship products. 

Sellers will have access to Chip’s Google Shopping experts to help create and manage their Google Ads accounts, as well as account support and troubleshooting assistance. Learn more on our blog:

• What is Google Shopping
• Google Shopping with Chip

Dropship improvements 

Every week, we share updates about the Chip Dropship platform on our Dropship What’s New blog. Updates include TikTok pixel support, upsells, rich text editing, bug fixes, and more. 

To date, Chip Dropship has helped some sellers achieve more than 100 sales per day. Don’t have Dropship yet? Sign up here.

New Halloween mockups for Classic T-shirt

Check out our newest Halloween-themed mockups for Classic T-shirts here.

Order confirmation sender emails

Order confirmation sender emails have been upgraded to [custom-domain]@myorder-support.com, where custom-domain is your custom domain name.

Shipping price increase

As a result of increasing delivery costs, domestic and international shipping prices for Mugs, Color-changing Mugs, Posters (all sizes), and Men’s Classic T-shirts will increase by $1 USD at the product level starting Wednesday, August 18.

Dropship subaccount

To add Dropship subaccounts, please fill out the signup form for every subaccount here. You don’t need to mention that this is a subaccount on the form, and your subaccount user will get an email when their Dropship access has been enabled. 

Order confirmation sender emails

Order confirmation sender emails have been upgraded to [custom-domain]@myorder-support.com, where custom-domain is your custom domain name.

Fast Shipping

Our Fast Shipping program includes 3-day delivery and 3-day service for these top-selling products:

• Mugs & Color-changing Mugs
• Posters (all sizes)
• Classic T-shirt (S-5XL)

What is 3-day delivery?

Eligible orders ship the next business day with three-day shipping as long as the order is placed by 11:59 PM ET. Starts at just $1.00 USD. To qualify, an order must meet all of these conditions: 

• Shipped to a U.S. address
• Product in cart is 3-day-delivery eligible
• Only one item in the cart

What is 3-day service?

Eligible orders are printed and shipped within three business days if the order is placed by 11:00 AM ET at no extra cost.

Learn more about Fast Shipping on our blog.

Request new mockups

During campaign creation, you can scroll to Product Mockups below the design process to request new mockups. You’ll be prompted to share more information about your request.

Facebook Product Feed

Chip has changed the URL format of Facebook Product Feeds, so sellers need to get the new URL and update their Facebook feed URL in their Facebook Ads accounts. Starting August 22, 2021 at 12 AM PDT, the old URL format will be invalid. 

You have two options to make this update:

Option 1: In your seller dashboard, go to Campaigns and click Resume Facebook Product Feed. You will be emailed the feed URL in the new, correct format.

Option 2: You can manually change the old URL format to the new URL format by replacing scalable-licensing.s3.amazonaws.com with cdn.32pt.com. The rest of the URL stays the same. Here’s an example:

OLD URL format: https://scalable-licensing.s3.amazonaws.com/public/productFeed/myfeed.csv

NEW URL format: https://cdn.32pt.com/public/productFeed/myfeed.csv

Learn more about this update on our blog.

Dropship custom domain graphics library: Introducing ready-to-use Dropship banner images, collections images, and logos to design your custom domain like a pro. Access the graphics library here.