Frequently Asked Questions
About Chip
Chip is an online platform that allows artists, designers, and entrepreneurs to create and sell custom-printed merchandise.
Launching a campaign on Chip is 100% free. And don’t worry, we have no minimums, so there’s no penalty if your campaigns don’t sell.
If you’re enjoying our custom domain feature, you’ll be charged an annual renewal fee of $50. Find more information about creating a custom domain here.
- To get started, we recommend checking out our blog post, How to Create a Custom Domain. To get more information about special tools and features, please visit our Getting Started and Tools & Features sections.
- You can find pricing and sizing information about all Chip products in our Product Catalog. We’ve also included free artwork templates to ensure correct design sizing for proper printing.
- Join our amazing Global Community Facebook Group! Engage with other sellers to discuss money-making ideas, strategies, and designs to create a successful business, plus get support from our community managers.
TeeChip is Chip’s marketplace, where you can sell your products for free. While this is a good option if you’re just starting out in the print-on-demand universe, we recommend creating a custom domain to make the most out of your ecommerce store.
Campaign questions
A campaign represents all of the product offerings for a design(s). In order to make sales, you must first launch a campaign. Campaigns can have a wide range of product colors and pricing, all at the seller’s discretion. For more insights, please review our How to Create a Campaign blog post.
Every product has its own base price. You can find the complete list of products and base prices in our Product Catalog.
We accept .PNG files with a minimum DPI of 150 and a maximum area of 10,000px by 10,000px.
Campaigns are automatically relaunched every 24 hours. You do not have to relaunch campaigns manually. Chip provides daily fulfillment, which means faster delivery to your customers.
Every campaign on Chip has a unique URL, which means that URLs cannot be edited or reused in another campaign.
To edit a campaign, go to Campaigns > Details.
- Click on Products to edit your campaign’s sale price, colors, product selection, and mockups.
- Click on Campaign Details to edit the campaign information, as well as the default color and side that is displayed.
To add or remove products from your campaign, go to Campaigns > Details (of a campaign) > Products.
- To add products, click the “+ Add Product” button near the top-right corner.
Please note products cannot be removed if a campaign has already been launched.
For information on conversion tracking, check out our blog post about how to set up the Facebook Pixel.
You can find product design dimensions in our Product Catalog.
You can find our base costs in our Product Catalog.
Platform questions
Chip offers several powerful features, and we are constantly adding more. Here are some of our most popular tools and features:
You can request emails from your customers using our Email Capture Tool.
You can register and purchase your custom domain on Chip in just a few clicks!
- Log in to Chip.
- Click Domains > Create domain
- Provide the information required, and proceed to registration.
- Input your desired URL and check for availability.
- Click “Proceed to payment” and confirm your purchase.
You will be charged an annual fee of $50. For more detailed information, check out How to Create a Custom Domain.
Go to Campaigns > Details > Email list, and click on “Download subscriber list” or “Download customer list.”
Go to Campaigns > click on your name in the top-right corner > Settings > Accounts (on the left menu) > Add subaccount. Check out our blog on subaccounts.
If you’re having issues logging in to your account, go to https://dashboard.chipchip.com/manager/auth/forgotPassword, enter your email address, and we’ll email you instructions to reset your password.
You can find information about Chip’s copyright and intellectual property policy here.
You can file a DMCA takedown request here.
You can email our seller support team at support@chipchip.app or message us on our Facebook page.
You can also join our Global Community Facebook Group to discuss money-making ideas, strategies, and designs with other sellers, and get support from our community managers.
Your campaign dashboard can provide a good overview of profits and sales generated by your campaigns. However, it’s not the entire picture and does not reflect canceled orders.
For the most up-to-date profit calculations and unit sales activity (including cancellations), check your Profit tab. Your reward streaks are calculated using the unit sales activity as it’s reflected here. Learn more about Chip Rewards here.
Payout questions
To receive payouts, you must link your verified PayPal account to your Chip account. After linking, you have an option of receiving profit through PayPal, Payoneer, or wire transfer.
If you live in a country where PayPal is not available, contact our support team at support@chipchip.app to find a solution. Learn more about Profits and Payments here.
Your first payout could take up to 5 days because of the initial review process. Once approved, please wait 1-2 hours for your transfer to complete (except for wire transfers, which usually take 2-5 business days).
You do not have to wait for campaigns to finish or for customers to receive their orders in order to receive your payout. Profits become available to withdraw 24 hours after you make the sale. Learn more about Profits and Payments here.
Dropship
Seller's actual profit = Product price - Transaction fee - Product cost - Seller discounts,
where Transaction fee = Total cart cost (including shipping and tax, if applicable) x Transaction rate (%)
Print-on-demand
Profit = (Sale price - Base cost) * 93% - Discounts (if any)
*The processing fee is 7%, which is used to cover customer service costs, credit card processing fees, and fraud protection.
**If there are any free shipping offers or discounts, these amounts will be credited to sellers’ profits.
We require a $20 profit minimum for all payout requests. Learn more about Profits and Payments here.
The processing fee for transfers from your Chip account to your payment account is as follows:
- PayPal: $0*
- Payoneer: $3*
- Wire transfer: $25**
Notes:
* Paypal/Payoneer: There may be additional charges when transferring funds from your payment account to your bank account using PayPal or Payoneer.
** Wire transfer: Failed wires (due to incorrect banking info provided by the seller) will incur a $50 penalty fee. If the seller wishes to re-send the wire, there will also be an additional $50 charge for administrative and re-wire fees.
Learn more about Profits and Payments here.
Yes. You may access your 1099 tax documents via the Chip seller dashboard > [Your Name] (top-right corner) > Tax Documents.
EU payment gateways SOFORT and Giropay will help increase conversion rates for EU orders, but transactions can take up to 14 business days to confirm (the average time is around five business days). Your dashboard may reflect the pending status in the following ways:
- A sale is recorded but no profit has been assigned.
- A profit has been assigned to a date containing no related sale record.
If you wish to cancel a payout request, do not confirm it in the email. If you have already confirmed the email, please submit a ticket here. We can only process cancellations for pending requests or requests in queue.
You are able to withdraw funds only when it is made available in your Available Balance. Your balance becomes available within 24 hours after the sales have been approved.
Current Balance = Pending + Available Balance
For several reasons, our system may not recognize your PayPal account. Please contact us here for further assistance.
If this is your first payout request, you will need to wait up to five business days.
Wire transfers take approximately three to five business days.
If neither of these situations apply to you, please contact us here for assistance.
Customer-related questions
Shipping costs vary depending on the shipping destination and the number of items a buyer purchases. Please check our Product Catalog for U.S. and international shipping costs as well as any additional costs.
Please check our Product Catalog for international shipping costs.
Orders from our production facilities are typically delivered within 5 to 10 business days. International orders can take an additional one to two weeks due to transit time. Rush shipping is offered on select products within the U.S.
If the product is on TeeChip marketplace, customers can contact customer service at teechip.com/contact.
If you are taking advantage of our custom domain feature, your customers can contact customer support via https://[YOUR CUSTOM DOMAIN]/contact/email.
For example, if the custom domain is https://www.animalthreads.com, then the customer service contact will be https://www.animalthreads.com/contact/email
Still have questions?
Reach out to us at support@chipchip.app or find us on Facebook.