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Welcome! Learn about our latest feature releases, production changes, and bug fixes.

Have feedback, suggestions, or a bug to report? Reach out to us at support@chipchip.com.

June 2021

Platform updates

Custom domain graphics library: Sellers can visit our graphics library to find banner images, collections images, and logos in different themes and styles they can use for their custom domains. Check it out here.

Search and filter options upgrades: Sellers can search by storefronts, tags, and the below campaign features from up to one year prior. Check your storefronts under domains to quickly see performance and do bulk editing with ease. 

We’ve also improved and added more search options by campaign features. Check out what’s changed:

  • Campaign's title - improved! See more accurate results when you search by campaign title.
  • Campaign's URL - new! See how individual campaigns are performing with filtering by URL.
  • Campaign's tags - new! See how your tags are doing with the option to filter by one tag at a time.

Bulk duplicate multi-side compatibility: When uploading new artwork on the Bulk Duplicate page, sellers can now remove and re-upload new artwork on any side of a product. Sellers can continue to do this for all artwork until all campaigns are bulk created.

Product & fulfillment updates

Removed discontinued phone case models: All discontinued phone case models have been removed from the product page options dropdown and campaign creation flow. Find the list of removed products here:

Platform updates

Buyer search experience: When buyers search for a product on a custom domain, the results will go back up to 12 months (updated from three months) for all custom domains. For TeeChip.com, the search history will go back three months.

Facebook and the Conversion API. Learn more here:

  • Domain-level Facebook Access Tokens: Sellers now can configure an access token for each domain by going to your dashboard > Domain > Domain details > Settings > Inserting the Access Token into the given field.
  • See more event traffic events in your Facebook Ads dashboard: More effectively manage your campaigns with newly added events: Purchase, View-Cart (new!), and Initiate-Checkout (new!).
  • Facebook deduplication error: To avoid a deduplication error, sellers will need to configure the Event ID parameter for every Facebook pixel. Learn more here.
  • Access Token removal: Sellers can now remove an access token after configuring it in the Chip dashboard.
Domains > Domain Settings - Domain level conversion tracking
Domains > Domain Settings - Domain-level conversion tracking

More currencies: Chip can now accept more currencies for custom domain purchases. Learn more on our blog.

Domain currency
There are a total of six currency options: USD, BDT, EURO, INR, PKR, VND.

Product & fulfillment updates

Discontinued products: Our 250 Piece Puzzles (horizontal and vertical) will be discontinued due to low demand. This is effective starting Friday, May 14, 2021. Any orders made prior to this date will be fulfilled like normal. 

New lifestyle mockups: 

  • Check out our new Posters and Doormats lifestyle mockups with models. Better mockups = more sales.
  • We’re adding lifestyle mockups to our Product Catalog to provide a better visual reference when you choose and design your products.

Bug fixes

  • Fixed/removed redemption ability and popup for disabled coupons
  • Fixed wrong streak points record for Chip Rewards
  • No more mismatched sales metrics on the seller dashboard as compared to actual sales
  • Fixed color option disappearing on mobile for buyer experience
  • Removed discontinued phone case models from campaign creation flow and buy page's dropdown 

Platform updates

Custom domains:

  • Easily opt out of your custom domain renewal with the new auto-renew toggle feature. Learn more here.
  • Initial and annual renewal fee reduced to $20/year. Learn more here.

Add the TikTok pixel to their accounts for more marketing options. Learn more here.

Implement the Facebook Conversion API access token to maximize your data-tracking accuracy. This is a result of Apple’s iOS 14 update. Learn more here.

We’ve incorporated upsells into each automated post-purchase email to increase sales, plus the option to add personalizable products to upsells. Learn more here.

Product & fulfillment updates

New Products: 

  • Area Rugs
  • Men's AOP Short Sleeve T-Shirt
  • Women's AOP Short Sleeve T-Shirt
  • Women's Racer Back Tanktop
  • Women's Racer Back Dress
  • Wooden Prints

Platform updates

New features for buyers:

  • Coupon field at checkout to add a coupon code for savings. Learn more here.
  • Option to filter by "Personalizable" products on the buy page

Improvements for sellers:

  • All products with personalizable text can be added to upsells
  • Upgraded custom domain homepage configurations:
    • Ability to toggle on/off the "Recommended For You" section 
    • Ability to toggle on/off the "Homepage Categories" section

Product & fulfillment updates

New Products: 

  • Wallets and Purses
  • Luggage Covers
  • Car Accessories: Seat Back Organizer + Seat Cover
  • Canvas Slip-Ons
  • Men and Women's Flip Flops
  • Glittering Tumblers

Platform updates

Chip Rewards: February Challenge featuring Mugs, Color-changing Mugs, Tumblers, and Pint Glasses 

Product & fulfillment updates

New Products:

  • Sweatpants
  • Baby Onesies
  • Leather Notebooks
  • Laundry Baskets
  • Undies (Men’s Briefs, Women’s Briefs, Women’s Lace Panties)
  • Wine Tumblers
  • Light Up Bottles
  • Vacuum Bottles
  • Tumblers
  • Woven Blankets

Platform updates

Introducing our Product Catalog! Find pricing details and design templates to download for all our products.

Chip Rewards: January Challenge featuring Hooded Blankets, Sleeve Blankets, and Fleece Scarves

Product & fulfillment updates

New Products:

  • Wall Clocks
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